Users

Adding New Users

Manually Adding Individual Users

1. Navigate to Users > All Users.

2. Select Add New at the top of the page.

3. Under Add New User, enter the following:

   1. Username

   2. Email

   3. Role (Subscriber)

4. Finally, select Add New User at the bottom of the page.

Once complete, the user will be sent an email indicating they have been added to the site.

The Skip Confirmation Email checkbox's functionality has been disabled. Users are always added, and do not require further steps for registration.

Adding Users in Bulk

Users may be added in bulk using the Uncanny Import Users Tool.

• Navigate to Users > Import Users.

• Follow the instructions found here: https://www.uncannyowl.com/knowledge-base/import-learndash-users/

Users added in bulk can have their Artist ID and Volunteer ID fields set upon upload. Please contact your administrator for more information.

When adding users in bulk, you will need the Course ID (if adding the user to individual courses) and/or the Group ID (if adding the user to groups). These can be found in the Course and Group tables, in the right-most column.

Adding Users Without Email Addresses

Though every user is required to have an email address, it does not need be a valid email. We recommend using plus addressing when accommodating users without emails.

Plus addressing is a feature implemented by most email providers, and allows you to use the same email address with additional information. This additional information is found between a "+" and the "@" symbol in the email address. For example, using the email "[e-mail]", the following plus addresses are valid:

• [e-mail]

• [e-mail]

All emails will be sent to the original "[e-mail]" address, so you can still keep track of any notifications, password resets, or other emails that are sent to the recipient.

Updating Users

Manually Updating Individual Users

1. Navigate to Users > All Users.

2. Find the user you wish to update, and select their username.

3. Edit any details you wish to change, such as:

   1. Role

   2. Name

   3. Contact Information

   4. Course Enrollment

   5. Group Enrollment

   6. Course Completion Data

   7. Additional Metadata (Artist ID, Volunteer ID)

4. Select Update User at the bottom of the page.

Updating Users in Bulk

Users may be updated in bulk using the Uncanny Import Users Tool.

• Navigate to Users > Import Users.

• Follow the instructions found here: https://www.uncannyowl.com/knowledge-base/import-learndash-users/

Courses and groups cannot be removed using the Uncanny Import Users tool. They can only be added to the user's current courses and groups.

Updating or Resetting Password

1. Navigate to Users > All Users.

2. Find the user you who's password requires updating or resetting, and click their username.

3. Under Account Management, select either:

   1. Set New Password, to enter a new password.

   2. Send Reset Link, to send the user an email with a link where they can reset their password.

Marking a Course Complete for a User

There may be times that a user has completed a course elsewhere but you need to track that they have completed it within your LMS. To manually mark a course as complete by a user:

1. Navigate to Users > All Users.

2. Find the user you wish to update, and click their username.

3. Unser Course Info and Course progress details, find the course you wish to mark as complete.

4. Select the details next to the course's title, and click the Course All Complete checkbox to mark the entire course as complete, or select individual lessons to mark as complete.

5. Finally, select Update User.

Manual completion of a course.

Removing Users

1. Navigate to Users > All Users.

2. Find the user you wish to remove.

3. Hover over their username, and select Remove.

4. Confirm the removal.